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Virtual Y Questions:

What is the Virtual YMCA?

Our Virtual Y offers YMCA of Greater Rochester members a way to stay connected online, while staying safe at home. Members will have access to a wide variety of virtual group exercise classes and workouts. New classes will be debuting every week, and there will be a library of on demand classes and health and wellness tips.

Who can access Virtual YMCA?

Virtual YMCA is a member benefit for all YMCA of Greater Rochester members. Only participants with an active Y membership will be able to access Virtual YMCA.

How do I login in to access to the Virtual YMCA?

To login, you will go to virtual.rochesterymca.org and enter your email address connected to your YMCA membership. Not sure if your email is current? You can update your email here. You will receive a confirmation email noting the update.

Please note: The login and confirmation process will need to be repeated for each new device. A device is considered a tablet, mobile phone, computer/laptop or internet-enabled tv.

Who do I contact if I need help accessing Virtual YMCA?

If you are having trouble logging in or accessing Virtual YMCA, and you are using the proper email address (if necessary, update your email) please contact your home branch.

Please note: It may take up to 24 hours for your email to be entered in and recognized by our membership system. Internet Explorer is not a supported browser. Please select a different internet browser software (ie: Chrome, Safari) to have the best experience.

Is access to Virtual YMCA free?

Yes, access to the YMCA Virtual Studio is a member benefit and therefore free for all active YMCA members. Not a member? Join online today.

Where can I find the Virtual YMCA schedule?

View the Virtual YMCA Schedule. A link to the schedule will also appear on your local Y's Schedule page where you find your schedule for in-person classes. Schedules will be updated on a regular basis.

What will I have access to?

Y membership will give you access to the following on Virtual YMCA:
NEW DAILY CLASSES: You will be able to join new classes on the date and time they premier. Please note: if you join after they start, you will join the class already progress. You will be able to take the full class once it is complete.
PAST CLASSES: A library of past classes to take at your convenience.
HEALTH & WELLNESS: A library of exercises and tips to help you reach your fitness goals.

I just signed up but cannot access Virtual YMCA. Why?

It may take up to 24 hours for your email to be entered in and recognized by our membership system. If it has been longer, please contact your home branch.

What if there are multiple people on my membership?

If you have a membership with more than one person, each person wanting to access Virtual YMCA will need to have a current and unique email address associated with their membership account.

Do I need to register for a Virtual YMCA class?

No, registration is not required for Virtual YMCA classes. Simply log on at the start time listed to join. There is an option to add to your calendar if you'd like a reminder. Reminder, if you join a scheduled class that has already started, you will join in progress. You will be able to take the full class once it is complete.

Can I stream videos in the Virtual Y to my TV?

Yes, you are able to stream classes to your TV if your TV has that capability. Each Smart TV and streaming device is different, so there is no single answer to how you can stream virtual content to your TV. You may be able to access a browser on the TV or cast to the TV. Please view this brief tutorial on how casting works on some of the more popular devices. We recommend searching for your specific television or device to find directions on how to setup casting.

Will I be able to stream classes using Internet Explorer?

No, Internet Explorer is not a supported browser. Please select a different internet browser software (ie: Chrome, Safari) to have the best experience. 

How will I know what equipment I will need for class?

Any equipment needed for a class will be found in the description of the video.

What is a Live Exclusive class?

A Live Exclusive class is a class that can only be viewed at the time listed on the schedule. It does not go in the library.

Why are Les Mills classes only available as Live Exclusives?

Due to changes in licensing agreements, all Les Mills classes including BODYCOMBAT, BODYFLOW, BODYPUMP, Les Mills Core (formerly CSWORX), GRIT Athletic, GRIT Cardio and GRIT Strength will only be featured as a Live Exclusive. They will no longer be available in the library.